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You can delete your Organization directly from Organization Settings without needing to contact support. This action is permanent and cannot be undone.
If you have a Professional Edition Organization, you must cancel your subscription before requesting Organization deletion in Organization Settings.If your Organization is subscribed through the AWS Marketplace, you must cancel your Marketplace subscription before you can request Organization removal in Organization Settings.

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Request deletion

1

Navigate to Organization Settings

Go to your Organization Settings.
2

Request deletion

Click Request Deletion to begin the process.
3

Review the warning

A confirmation dialog titled Permanently Delete Organization? appears. Review the consequences:
  • All associated notebooks and data will be permanently deleted.
  • Individual Accounts will be removed from this Organization but remain operational in any other active Organizations.
4

Confirm deletion

To confirm that you understand the consequences, type DELETE into the text field.
5

Delete

Click Delete a final time to permanently delete your Organization, its members, and all associated data.
If your deletion request can’t be processed — for example, because the Organization must first be downgraded to Community Edition or has an active subscription — a warning is shown explaining the reason. Resolve the issue and try again.

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Request undeletion

If your Organization has been closed but not yet permanently deleted, an Organization Administrator can request to reactivate it from Organization Settings.
To request undeletion, your Organization must be in good standing with no outstanding invoices. Requesting undeletion resets the deletion timer.
1

Navigate to Organization Settings

Go to your Organization Settings. For a closed Organization, a Request Undeletion button is shown.
2

Request undeletion

Click Request Undeletion. A confirmation dialog titled Request Organization Undeletion appears.
3

Confirm

Click Undelete to submit the request. If the request can’t be processed (for example, because of outstanding invoices), a warning is shown explaining the reason.