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If you need to change how your Wherobots Organization is billed — for example, switching from Direct Billing (credit card or bank account) to AWS Marketplace, or vice versa — contact Wherobots support to coordinate the change.
Changing your billing method is handled by the Wherobots team. Contact support@wherobots.com to switch between Direct Billing and AWS Marketplace billing.

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Before you start

  • You must have the Admin role in your Wherobots Organization. For more information, see Organization Roles.
  • Save your work. Stop all active runtimes and save any in-progress notebooks before the transition.
  • Take note of your Job Run schedule. Be aware of any scheduled jobs that may be affected during the transition.
  • Review any upcoming invoices or billing cycles. For AWS Marketplace, consult Cancelling your SaaS Subscription in the AWS Documentation for timing details.

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Request a billing method change

To change your billing method, contact Wherobots support:
1

Contact Wherobots support

Email support@wherobots.com with your Organization name and the billing method you want to switch to (Direct Billing or AWS Marketplace).
2

Coordinate the transition

The Wherobots team will help coordinate timing so you retain access to your Professional Edition features throughout the change.
3

Verify the change

Once complete, go to Organization Settings > Billing and confirm your Organization reflects the new billing method.

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Need help?

If you run into issues during the transition or need assistance coordinating timing between billing methods, contact support@wherobots.com.