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The Professional Edition is the self-service Wherobots plan. Every new Organization sign-up starts on a free Professional Edition trial and continues on the Professional Edition once a payment method is on file. Upgrading beyond the Professional Edition means moving to the Innovation Edition or the Enterprise Edition. Both are only available through an annual contract with Wherobots and are arranged with our sales team rather than in Wherobots Cloud. For a detailed comparison of available plans, see Wherobots Pricing or Organization Editions.
Looking to add a credit card or an AWS Marketplace subscription?That isn’t an upgrade — the Professional Edition is the plan you’re already on. To unlock the full set of Professional Edition runtimes and continue after your free trial, see Add a Payment Method.

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Before you start

Upgrading to a contract edition requires the following:
  • A Wherobots account with the Admin role. You must have the credentials to log in to the Organization that you wish to upgrade. For more information on Roles, see Organization Roles.
  • Your Organization ID, which the Wherobots team uses to identify the Organization being upgraded. To find it, go to Organization Settings.
Contract editions are not self-service. For how a contract subscription is managed after the upgrade, see Contract subscriptions.

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Choose an edition

Innovation Edition

ContractEverything in Professional, plus up to 50 members, a dedicated support channel with Premium Support included, and Bring Your Own Cloud.

Enterprise Edition

ContractEverything in Innovation, plus unlimited members, 24×7 support, and a 99.5% SLA on compute availability.

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Upgrade to an Innovation Edition Organization

The Innovation Edition includes everything in the Professional Edition, plus:
  • Up to 50 members per Organization
  • Designated Wherobots technical guidance and hands-on engineering support
  • Support: A dedicated Slack or support channel with the Wherobots team, 8×5 with target response SLAs. Premium Support is included.
  • Additional deployment options such as Bring Your Own Cloud
To upgrade to an Innovation Edition Organization, do the following:
1

Contact Wherobots

Go to Contact sales and support.
2

Request the Innovation Edition

Select Sales Inquiry and note that you are interested in upgrading your existing Organization to the Innovation Edition. Include your Organization ID.
3

Review and response

A member of the Wherobots team will review your message and respond accordingly.

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Upgrade to an Enterprise Edition Organization

The Enterprise Edition includes everything in the Innovation Edition, plus:
  • Unlimited members per Organization
  • Support: A dedicated Slack or support channel, 24×7
  • 99.5% contractual SLA on Wherobots Cloud compute availability
To upgrade to an Enterprise Edition Organization, complete the Enterprise contact form. For the full list of form fields, see Create an Enterprise Edition Organization.
1

Contact Wherobots

Go to Contact sales and support.
2

Request the Enterprise Edition

Select Sales Inquiry and note that you are interested in upgrading your existing Organization to the Enterprise Edition. Include your Organization ID.
3

Review and response

A member of the Wherobots team will review your message and respond accordingly.

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Applying an Organization upgrade to active runtimes

After your Organization plan changes, you must stop and restart any active runtimes to access your new resources. To apply the upgrade to a workload like a Notebook, Job Run, or SQL Session:
1

Save your work

Stopping a runtime will discard any unsaved changes.
2

Stop the current runtime

Go to Organization Settings and click Destroy on any active runtime.
3

Start a new runtime

Go to Organization Settings and start a new runtime. Your new runtime will now have access to the features and resources associated with your upgraded Organization.
You will now have all the features and access rights associated with your upgraded Organization.

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Need more compute on the Professional Edition?

You don’t need a contract edition to get more compute. If you need larger runtimes, more concurrent runtimes, or a longer runtime time-to-live on the Professional Edition, see Compute requests.

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Next steps

Add a Payment Method

Add a credit card, bank account, or AWS Marketplace subscription to your Organization

Organization Editions

Compare what’s included in the Professional, Innovation, and Enterprise Editions