Customer support¶

This page details the customer support available to Wherobots customers.

Community Edition Organization¶

Best-effort support for the Wherobots Community Organization is provided through the #vendor-wherobots channel on the Apache Sedona Discord server.

Professional Edition Organization¶

Professional Edition Organizations can receive support through email at <support@wherobots.com>.

To create a new Professional Edition Organization, see Create a Professional Edition Organization.
To upgrade your Community Edition Organization to a Professional Edition Organization, see Upgrade Organization.

Enterprise Edition Organization¶

Enterprise Edition Organizations can receive support through email at <support@wherobots.com> or a dedicated support Slack channel with the Wherobots team.

To create a new Enterprise Edition Organization, see Create an Enterprise Edition Organization.
To upgrade your Community or Professional Edition Organization to an Enterprise Edition Organization, see Create an Enterprise Edition Organization.