> ## Documentation Index
> Fetch the complete documentation index at: https://docs.wherobots.com/llms.txt
> Use this file to discover all available pages before exploring further.

# View Your Bill

> Access your billing statements and understand what initiates a billable event in Wherobots Cloud.

If you have upgraded to a paid Wherobots tier, you can view your bill within Wherobots Cloud.

## Before you start

In order to view your bill in Wherobots Cloud, ensure that you have the following:

* A Wherobots Professional or Enterprise Edition Organization.
  * Billing information is only available to paid [Organization Editions](/get-started/organization-management/organization-editions).
* An [Admin](/get-started/organization-info/organization-roles/) Role.
  * Any Admin in the Organization can view invoices.

## Billing overview

Depending on how you signed up, you may be billed by Wherobots directly (Direct Billing), through AWS Marketplace, or through a contract with Wherobots.

| Billing method                                   | Billed by | How to manage                                                                                                                          |
| ------------------------------------------------ | --------- | -------------------------------------------------------------------------------------------------------------------------------------- |
| **Direct Billing** (credit card or bank account) | Wherobots | Manage payment methods and view invoices in [Organization Settings > Billing](https://cloud.wherobots.com/organization#billing).       |
| **AWS Marketplace**                              | AWS       | Manage your subscription through the [AWS Marketplace](https://aws.amazon.com/marketplace). View invoices in Wherobots Cloud.          |
| **Contract** (Enterprise Edition)                | Wherobots | Subscription changes are managed by the Wherobots sales team. See [Contract-based subscriptions](#contract-based-subscriptions) below. |

## Invoices and billing contact

Invoices are emailed to the **Billing Contact Email** configured in your Organization's Billing settings. This can be an individual email address or a team alias (e.g., `billing@yourcompany.com`), but only a single email address is supported.

To update the billing contact email:

1. Log in to [Wherobots Cloud](https://cloud.wherobots.com/).
2. Go to [**Organization Settings > Billing**](https://cloud.wherobots.com/organization#billing).
3. Under **Billing Contact Email**, enter the desired email address.
4. Click **Update**.

## Access your billing statements

To view your invoices, do the following:

1. Log in to [Wherobots Cloud](https://cloud.wherobots.com/).
2. Go to [**Organization Settings > Billing**](https://cloud.wherobots.com/organization#billing).
3. Click **View Invoicing**. <img src="https://mintcdn.com/wherobots/GrWfTlqud5HZFYRl/images/get-started/org-images/professional-plan-bill.png?fit=max&auto=format&n=GrWfTlqud5HZFYRl&q=85&s=42ae05dfdd1516f743568fe4dd05d9ff" alt="Professional Billing" width="2406" height="368" data-path="images/get-started/org-images/professional-plan-bill.png" />

   You can review your **Account information**, **Unpaid invoices**, and **Invoice history**.

## Contract-based subscriptions

If your Organization was set up through a contract with Wherobots (typically Enterprise Edition Organizations), your subscription is not self-service. In the **Billing** section of **Organization Settings**, you will see a **"Contact Sales to Manage Subscription"** link instead of self-serve billing controls.

This means that subscription changes such as upgrades, renewals, or cancellations are handled by the Wherobots team through your contract agreement, not through the Wherobots Cloud UI.

To make changes to a contract-based subscription, contact [info@wherobots.com](mailto:info@wherobots.com) or reach out to your dedicated Wherobots support team.

For more information on Enterprise Edition Organizations, see [Organization Editions](/get-started/organization-management/organization-editions).

## What initiates a billable event?

In Wherobots Cloud, clicking **START** within the **START A NOTEBOOK** section requests a runtime.

In Wherobots, billing begins when a runtime is fully provisioned and available.

Runtimes can become available in a variety of scenarios including the following:

| Service                                                                                                                               | Billing Starts When...                                                                  |
| ------------------------------------------------------------------------------------------------------------------------------------- | --------------------------------------------------------------------------------------- |
| [Notebook](/develop/notebook-management/notebook-instance-management)                                                                 | The status indicator in Wherobots Cloud changes from a spinning icon to a green dot 🟢. |
| [Job Run](/develop/workload-history)                                                                                                  | The Run's status changes from **PENDING** to **RUNNING**.                               |
| [SQL Session](/develop/spatial-sql-api)                                                                                               | The SQL session's status changes from **PENDING** to **RUNNING**.                       |
| In Wherobots Cloud, runtime instances can remain active for 24 hours in Professional and Enterprise Edition Organizations by default. |                                                                                         |

If your Organization has been granted a modified default Runtime Time-to-live (TTL), that TTL will be reflected in the **Expires In** column.

For more information on compute usage and usage-based billing, see [What factors influence Spatial Unit consumption](/develop/runtimes#what-factors-influence-spatial-unit-consumption)?